This move took from August until end of March. I received a text about delivery with no date. I received a call on 20/3/25 checking ok for delivery 21/3. I advised the girl I knew nothing about delivery on 21st and I was working and not home. She advised she'd look at another date and call me back. On return from work on the 21st  I found the three large pieces of furniture and a box had been delivered and dumped in my bedroom! My nephew had happened to be in and knew nothing about this delivery. The furniture should have been put in the garage, instead I couldn't move in my room. I called the office and got a lovely lady in Brisbane. She tried to contact Sydney office – no luck there and advised she'd get someone to call me on Monday !! I'm still waiting for the call to explain why this was delivered without my approval. Service was awful . I got charged another $590 for custom clearance, which I wasn't advised about when booking this removal.