The questions should have "maybe" as an answer. I thought it took a little too long to be delivered to me after its arrival in Australia. However, I realize that not everything is in the hands of Conroy. I understand some paperwork was improperly filed, although I wasn't told whose mistake that was. Most importantly, however, some items in one of my boxes were broken. I don't know if that was due to poor packaging on the US end or rough handling in the process or after it arrived in Australia. I didn't have any say in whether Conroy was part of this process, and that is why the survey questions should have "maybe" or "not applicable" as potential answers. The Conroy people I did deal with seemed helpful.