While the guys on the site for the unpack were great, I was thoroughly unimpressed with the communications throughout the process of the arrival, customs clearance etc. This will be obvious by any review of the communications. The agent assigned was never available by phone and only contactable by calling the main number for the company (as obtained via a Google search). Any initial requests via email for a phone call to clarify the process BEFORE it happened were ignored. Thoroughly unimpressed.