Customer service at Conroy New Zealand is not really good. As moving to another country is a big move for everyone and most people are not familiar to the process. There is a lot of paperwork to be prepared as required by the moving agent. There are a couple of links to the forms provided by Conroy that was dead and does not work but when I tried to email the staff who was in charge of my case several times, she could not provide the forms and kept saying that they didn't have it, which I find ridiculous as they have worked with a lot of clients. They could always refer from their other clients.Another thing is that I was informed that my vehicle needed quarantine treament which costed me almost $2,000 including steam clean. However, when I received the car, it was not cleaned at all and just the same as before I handed over it to them, there were still a lot of dust and some spider nets inside the vehicle.The last thing is that the shipping time was too long. I was confirmed that the shipping time could take up to 12 weeks but actually I recieved my goods after 18 weeks.Fortunately, my goods arrived in good condition which is the only thing that makes me feel happy.