Interacting with the Conroy team from the start was a positive experience. They visited our home to list and prepare items for shipping, and even assisted us with reducing the amount of furniture to be shipped. All our belongings were transported just as we packed them, with the team adding extra layers of protection to ensure they arrived safely. The only area for improvement was the delay in delivery from the Brisbane shipyard to our home, which was caused by a queue at quarantine. Additional administrative support during this period would have been beneficial.