An overseas move (in my case) required a whole lot more information of what is involved in such a big move.   The Brisbane Rep was a lovely person but did not explain the protocol clearly from start to finish and at one stage I became very frustrated!    I had a lot of help from the Melbourne person but was later refrerred to a representative on the Gold Coast whom I unloaded  this onto.   Later the GC rep was ever so patient and we got thru the paperwork with help from her and I did apologise for my outburst.  The packing and pick up teams are legends and now in NZ happy with everything.  THANKS TO ALL INVOLED, REMEBER – MORE INFO PLEASEI chose Conroy Removals because I wanted to support my kiwi compatriots and my brother had used them in his huge move from Sydney.   The gentlemen who picked up and wrapped the odd size pieces were legends.  Very pesonable, polite and quick and most of all "BEST PACKERS"  I have ever met, and I have had a few in my life time. Thanks to those guys I felt more confident and less stressed.   The same goes for the car pick up.Here in New Zealand Auckland has been great and I have my goods delivered no problem again with care and speed after arrival, Customs and Quarantine.  Compliance for the car has started and in 3 days it will  be legal. A happy customer and a big THANKS to all involved.   Remember tell us more at the start, I assure you this will help to understand how huge the "moving" process starts and finishes.