Helena was very responsive and helpful with our queries when it came to clearing our shipment from the UK through customs. We were really anxious to get our stuff back after having it all picked up in London four months earlier. Thanks to Craig in the Operations Team for finding us a delivery slot over the Christmas/New Year period. I had the impression that he took time out on a day off to contact me about the delivery. The two guys who came to the house to unpack our belongings were practical, friendly, professional and efficient. Our stuff arrived in good condition, with only a couple of small bits of damage that I think were due to the shipping process / packing in London (and not related to Conroy). The only tiny bit of constructive feedback I would give is that I would have liked a phone call a bit earlier after transfer to the operations team – even if just to explain that they would need to confirm a delivery slot later. However, once I called Conroy myself to get an update, the operations team really swung into action and (as mentioned earlier), I thought Craig really made an effort to get things sorted for us. Thank you to all.