Service was good during pickup and delivery BKK, once in customs in BKK they said it was cleared on the 12 July but held up because the delivery address was incorrect and  had to pay import duties (thai nationals don't pay if they have passport and spent time in aus)When eventually it did go it didn't arrive on the day and they said next day, next day truck had a accident and had to wait 2 more days, when freight arrived and after unpacking found 50% of the boxes had been dropped and crushed in the corner (probably transferring from one truck to another on the side of the road)On arrival opened the boxes to clear for insurance and every thing was OK on top but after many hours of emptying boxes to find a lot of items were broken some expensive and heirloom items,Very disappointing