It was confusing that the initial quote did not include insurance, however I appreciated being notified my order did not include insurance and it was easy to add on. Most of my plastic storage boxes were delivered with broken lids – seems to be broken due to too much weight being placed on top. I asked about the bed being constructed when a representative called to confirm delivery time – construction of the bed was confirmed by text. I was not home for the delivery and the bed was not constructed. Everything else was very smooth and easy and delivery was quicker than expected.