We request removal reviews from all of our customers regarding the service they received from us.

It took more than two weeks to deliver my package within the city. Answers to my emails were pretty slow (like 4 day just to answer).

Happy with service and updates. Good job guys!

Kept us updated regularly throughout the process. Always available to answer questions and address concerns. Would recommend to anyone looking to move. 

I found it hard contacting the right person to talk to in your Auckland office, communication not so great.  Brisbane very helpful.

Whilst the guys moving the goods were approachable, the operator in charge was not interested in placing the goods at my preferred location. Whilst the ground may have been too wet to safely move the goods, an option to place nearer could have been presented / discussed. It appears all that was to happen was to unload at the closest and easiest location and be on the way.Whilst I appreciate time is of the essence, a discussion about where to place the goods at a mutually agreed location should have been had and would have been helpful to all. This didn’t occur, in the end goods were place at the easiest location with no interest in anything else but. The next day myself and my partner relocated the items to the required destination with no issues even though they were heavy and only two of us, one being a female. I’d suggest lead staff were trained on customer interaction and have a more approachable demeaner.Thanks for being informative on the regular updates prior to delivery and keeping me informed of progress.

To begin with, the volume I was quoted turned out to be grossly under estimated so I had to pay substantially more. Then it took more than a month to leave Auckland. After arriving in Melbourne, it was cleared on 8 April but not delivered untill 29 April, even though I pleaded to get it deliverd early. Meanwhile my house garage door was rammed because the house was unoccupied, making the house unsecure. As a result, I have had to rent a storage space to hold all my stuff at additional cost and incovinience.

Very disappointed with the packing and moving services. Boxes were not packed properly, items were damaged and items were all just dumped into boxes. Because the boxes were packed half the items all didn't fit. We still have boxes missing and our wedding canvas is still missing. Items were damaged and we didn't get paid out enough to cover the damages. Overall a very stressful move and shocking how our items were packed. Wouldn't recommend to anyone.

Customer service at Conroy New Zealand is not really good. As moving to another country is a big move for everyone and most people are not familiar to the process. There is a lot of paperwork to be prepared as required by the moving agent. There are a couple of links to the forms provided by Conroy that was dead and does not work but when I tried to email the staff who was in charge of my case several times, she could not provide the forms and kept saying that they didn't have it, which I find ridiculous as they have worked with a lot of clients. They could always refer from their other clients.Another thing is that I was informed that my vehicle needed quarantine treament which costed me almost $2,000 including steam clean. However, when I received the car, it was not cleaned at all and just the same as before I handed over it to them, there were still a lot of dust and some spider nets inside the vehicle.The last thing is that the shipping time was too long. I was confirmed that the shipping time could take up to 12 weeks but actually I recieved my goods after 18 weeks.Fortunately, my goods arrived in good condition which is the only thing that makes me feel happy.

My furniture was broken when I received it.

Removal boxes arrived within the estimated time, and nothing was broken or destroyed. Great work.

only issue that I have is a broken 65" tv, i have emailed in regards but no response yet.