We request removal reviews from all of our customers regarding the service they received from us.

Great service from the Conroy Removals team in Sydney and Queensland.Both my husband and I would like to thank Philip Gordon, Helena, Hannah and the rest of the team for their outstanding efforts to keep me updated on the arrival of our vehicles and household goods from the day they arrived in Sydney until now.I would highly recommend Conroy Removals Australia and New Zealand for shipment of their goods overseas and local.5 stars for Conroys.

Properly communicated and organised delivery. Thanks to their team. 

I would suggest a couple of improvements – greater transparency around the fees regarding Australian Customs & Quarantime inspections. I had to ask for clarification and a breakdown of those charges, which I shouldn't have to. And the agent dealing with it was somewhat abrasive when providing the information. You need to remember that you are experts and most everybody who uses your services is not, so tailor your communications to ensure greater clarity so that your customers are very clear and understand at a granular level where their money is going. The only other feedback relates to the status updates – love them but they don't update in a singular instance – ie I could not use a previous status update link to get the latest information. It should all link to the same customer profile rather than a new instance for every update.That said – I was really happy with the communication and the efficiency around delivery of my shipment. Super good. Thank you!

The storage costs were high, the transfer of my goods to another supplier was challenging. 

Impressed that my items were picked up from a rural address in NZ, wrapped up and delivered right into my storage facility.  Both teams across each side of the Tasman were easy to deal with and a friendly bunch. 

Both Glen and Isabella were very helpful, and the information flow about the whereabouts of our consignment from UK was good. Finally the delivery team were very polite.

I did have some things broken, but it was sort of expected. I don't have unreasonable expectations. However the service provided was excellent and I highly recommend it.

Good communication from all points of the process. Constantly kept up to date. Our items arrived ahead of proposed schedule which is lovely. Mostly well packed just one box slightly damaged but didn't impact any of the goods. Really happy with service from packing to collection to drop off.