Removal reviews
We request removal reviews from all of our customers regarding the service they received from us.
Good, bad or indifferent, we put them all up here for you to see. We value all feedback and use it to identify ways to improve our service delivery.
As far as we are aware, no other removals company allows their customers to post unbiased reviews on their website. We aim to get it right 100% of the time, but know that perfection isn’t possible, so we value your honest feedback.
4.4 from 7483 reviews
89%
Of clients surveyed said they would use Conroy Removals again
89%
Of clients surveyed said they would recommend Conroy Removals to others
- August 7, 2024
Service was good during pickup and delivery BKK, once in customs in BKK they said it was cleared on the 12 July but held up because the delivery address was incorrect and had to pay import duties (thai nationals don't pay if they have passport and spent time in aus)When eventually it did go it didn't arrive on the day and they said next day, next day truck had a accident and had to wait 2 more days, when freight arrived and after unpacking found 50% of the boxes had been dropped and crushed in the corner (probably transferring from one truck to another on the side of the road)On arrival opened the boxes to clear for insurance and every thing was OK on top but after many hours of emptying boxes to find a lot of items were broken some expensive and heirloom items,Very disappointing
- Review for All, Australia to Overseas
- August 18, 2024
A lot of our belongings have been damaged beyond repair, they way the were packed I am guessing was the issue. For example my Big Mac computer was in a box with a tennis racket no paper and about 10 rolls of empty packing tape. Corners of my table have been destroyed and drawers pushed in and completely ruined that they can't open. Vases smashed as no bubble wrap or paper just in box.
- Review for All, Overseas to Australia
- April 26, 2024
Could not be happier
At both ends of my move to Queensland I have been extremely happy with the service I have received. The removal staff have been excellent & have treated me and my possessions with care & cheerfully attended to my requests. II could not be happier & would not hesitate to recommend your services.
- Review for All, Interstate
- August 8, 2024
Appreciated.
Appreciated the communication updates and prompt delivery.
- Review for All, Overseas to Australia
- August 24, 2024
Helena was very helpful in clearly explaining everything that was going to take place . Contacted me quickly when there were changes.
- Review for All, Overseas to Australia
- August 8, 2024
Excellent service leaving Australia but here in New Zealand is a totally different situation. Very very poor communication I.e returning phone calls is not in their vocabulary. They have lost part of our consignment I.e TV and sound bar system and show zero concern.
- Review for All, Australia to Overseas
- August 19, 2024
I was told my luggage will arrive in Australia in 3 to 4 months but it took six months.
- Review for All, Overseas to Australia
- May 2, 2024
Appreciated.
We can not speak more highly of Conroys for the exceptional service on two separate shipments where they packed transported then shipped and delivered to our door our family's household furniture and possessions. A Special Thank you to Kim from the Sydney office, Gary and the packing team from Brisbane and across to Auckland then Rob and the delivery team for their care on arrival at our new home in NZ. Your care and service was very much appreciated.
- Review for All, Australia to Overseas
- August 22, 2024
Positive
Very pleased. Still unpacking – but the experience was very positive. Removal staff were polite, friendly and very accomodating.
- Review for All, Interstate
- August 22, 2024
Impressed
Our return trip bookings to transport goods from the Gold Coast to Sydney went great. Communication, collections and drop off were on time and very professional in both States. Our company is very impressed.
- Review for All, Interstate
- August 23, 2024
We regularly send our Lockers to our customers all over Australia. Your company and particularly Shannon are very helpful and good to deal with.Thank you very much.
- Review for All, Interstate
- August 23, 2024
Still haven't got our possessions. Having to cancel our family holiday as the one date that was provided seems to be the only date this year our items can be delivered. It's already been 5 months, a joke
- Review for All, Australia to Overseas