Removal reviews

We request removal reviews from all of our customers regarding the service they received from us.

Good, bad or indifferent, we put them all up here for you to see. We value all feedback and use it to identify ways to improve our service delivery.

As far as we are aware, no other removals company allows their customers to post unbiased reviews on their website. We aim to get it right 100% of the time, but know that perfection isn’t possible, so we value your honest feedback.

Removal Reviews

4.4 from 7483 reviews

89%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others

Service was good during pickup and delivery BKK, once in customs in BKK they said it was cleared on the 12 July but held up because the delivery address was incorrect and  had to pay import duties (thai nationals don't pay if they have passport and spent time in aus)When eventually it did go it didn't arrive on the day and they said next day, next day truck had a accident and had to wait 2 more days, when freight arrived and after unpacking found 50% of the boxes had been dropped and crushed in the corner (probably transferring from one truck to another on the side of the road)On arrival opened the boxes to clear for insurance and every thing was OK on top but after many hours of emptying boxes to find a lot of items were broken some expensive and heirloom items,Very disappointing  

A lot of our belongings have been damaged beyond repair, they way the were packed I am guessing was the issue. For example my Big Mac computer was in a box with a tennis racket no paper and about 10 rolls of empty packing tape. Corners of my table have been destroyed and drawers pushed in and completely ruined that they can't open. Vases smashed as no bubble wrap or paper just in box. 

Would recommend our services to others

Could not be happier

At both ends of my move to Queensland I have been extremely happy with the service I have received. The removal staff have been excellent & have treated me and my possessions with care & cheerfully attended to my requests. II could not be happier & would not hesitate to recommend your services.

Would use our services again
Would recommend our services to others

Appreciated. 

Appreciated the communication updates and prompt delivery.

Would use our services again
Would recommend our services to others

Helena was very helpful in clearly explaining everything that was going to take place . Contacted me quickly when there were changes.

Would use our services again
Would recommend our services to others

Excellent service leaving Australia but here in New Zealand is a totally different situation. Very very poor communication I.e returning phone calls is not in their vocabulary. They have lost part of our consignment I.e TV and sound bar system and show zero concern. 

I was told my luggage will arrive in Australia in 3 to 4 months but it took six months.

Appreciated. 

We can not speak more highly of Conroys for the exceptional service on two separate shipments where they packed transported then shipped and delivered to our door our family's household furniture and possessions. A Special Thank you to Kim from the Sydney office, Gary and the packing team from Brisbane and across to Auckland then Rob and the delivery team for their care on arrival at our new home in NZ. Your care and service was very much appreciated.  

Would use our services again
Would recommend our services to others

Positive

Very pleased. Still unpacking – but the experience was very positive. Removal staff were polite, friendly and very accomodating.

Would use our services again
Would recommend our services to others

Impressed

Our return trip bookings to transport goods from the Gold Coast to Sydney went great. Communication, collections and drop off were on time and very professional in both States. Our company is very impressed. 

Would use our services again
Would recommend our services to others

We regularly send our Lockers to our customers all over Australia. Your company and particularly Shannon are very helpful and good to deal with.Thank you very much. 

Would use our services again
Would recommend our services to others

Still haven't got our possessions. Having to cancel our family holiday as the one date that was provided seems to be the only date this year our items can be delivered. It's already been 5 months, a joke