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Your Journey Starts Here

Your International Moving Journey

There’s a few processes and requirements to make your move a successful one. But don’t worry! We’ll be with you every step of the way, so you can plan and prepare. Make sure you bookmark this page in your web browser, so you can refer back to it at any time.

  • You’ve receive a Booking Confirmation from us – so you know you’re in our system.
  • You’ll receive an invoice for your move with payment instructions. 
  • You’ll need to complete the required forms and provide the necessary documents.
  • You’ll receive an additional invoice if you require insurance cover.
  • Three days before packing/moving your Move Co-ordinator will check in to make sure you are all prepared and ready for the big day. Where possible, they will also give you an indication of the start time so you co-ordinate the rest of you life. They will also follow up any outstanding forms/documents and payments.
  • The day before packing/moving our operations department will call you to confirm the intended start time so there are no surprises.
  • You’ll get to meet the awesome crew who will give you a run down on what to expect on your packing/moving day.
  • Your packing and move is completed, with your goods safely on their way to their destination.
  • Our shipping department will give you a Pre-Shipment Advice confirming the name of the ship your goods will be travelling on together with the ETA to the destination port overseas.
  • Your goods will be loaded in a shipping container at our depot and delivered to the port of departure.
  • Once the ship has departed Australia you will receive a Shipping Confirmation with any updates to the ship and the ETA to the port of arrival. We’ll also provide you with contact details of our overseas agent who will performing the destination services for your shipment.
  • Our overseas agent imports department will send you an Arrival Notification to introduce themselves and confirm the intended arrival of your shipment together with an update of the ETA of the ship to the port of arrival.
  • You’ll be asked for any outstanding/required forms and documents so they can begin the processing of border clearances.
  • Once the ship arrives the container will be collected from the port.
  • Border clearances will be finalised and you’ll be updated along the way.
  • Once border clearances are in place you’ll get a call from the operations department to confirm delivery of your goods.
  • The truck will arrive and the crew will unload and place your items and boxes in the required rooms, making it easy for you to unpack.
  • There will be one final check, making sure you have all your belongings and then we’ll leave you to settle in.
  • While you won’t hear from us again, we would love to hear from you! We have thousands of reviews on our website and would love to add yours to the mix. So, make sure you complete our customer review request and provide your feedback.
  • And lastly, we hope you enjoy the destination in your moving journey! We would just like to say, thanks for choosing Conroys as your moving partner. 

Planning and Preparing for Your Move

Being organised and having a timeline to work alongside helps keep the stress to a minimum. You don’t want to be rushing at the end or forgetting the import things. Our Moving Planner breaks down the moving process into a four-week easy to follow guide – so you know exactly what you need to be doing and when.

Border Control

When moving to another county it’s very important to mke yourself aware of the local customs and import regulations. Please take the time to familiarise yourself with the border control regulations.

Need Packing boxes?

Our Box Shop has quality cardboard boxes in all shapes and sizes to safely transport your prescious goods. You can either pick up from our nearest branch, or we can deliver to your door.

Pet Transport

We have partnered with Dogtainers who provide Pet Transport services for your fur babies.

Moving Your Money

We have partnered with Convera who provide International Money Transfer services.

The Do's and Don'ts for Moving

Did you know there are certain things we can’t or won’t move, and processes you need to follow for some items we do. Our Moving Advice short video series explains all you need to know on the Do’s and Don’ts of moving.

DIY Packing Tips

For those that have decided to do their own box packing. We’ve lost count of how many houses we’ve packed up and relocated over 50+ years, but we’ve definitely learnt a thing or two along the way. From what goes in what box, to tips on keeping your belongings safe and sound during transit, we’ve compiled all you need to know in easy-to-follow DIY Packing Tips videos so you can pack like the professionals.

Dedicated to People on the Move

The Conroy Blog is like a library designed just for you, filled with helpful information with all your moving questions answered and plenty of hacks to make your move a smooth one.